FAQ

Frequently Asked Questions

How do I choose the right collection for myself or a gift?

We encourage you to follow your heart. Our collections are guides: Hope (for perseverance and TTC journeys), Motherhood (for identity and connection), and Remembrance (for honoring loss and enduring love). You will know the right piece when its message resonates with your quiet truth.

What materials are Sely necklaces made from?

Our pieces are crafted with premium 18k Gold Plating or Platinum Plating over a high-quality 316L Stainless Steel core. This ensures our jewelry is durable, hypoallergenic, and designed for daily wear.

Where are Sely necklaces made?

Our pieces are thoughtfully visualised, customized, and curated by the founder. Each design is either made upon our request or customized for its minimalist aesthetic and profound symbolic potential, then aligned with the Quiet Blessing of the Azalea. They are ethically produced by trusted manufacturing partners who adhere to our high standards for material quality and hypoallergenic commitment.

How should I care for my Sely piece?

To maintain the luster, we recommend storing your necklace in its Pale Greige Pouch when not wearing it. Avoid direct contact with heavy perfumes, chlorine, and harsh chemicals.

Are your flowers/seeds real?

Yes, our Forget-Me-Not and Mustard Seed pieces feature genuine, preserved elements, making your piece a truly unique and meaningful keepsake.

Will my preserved flower/seed necklace look exactly like the picture?

Each piece featuring a preserved element (like the Forget-Me-Not or Mustard Seed) is truly unique. Natural slight variations in size or color shade are to be expected and celebrated. This ensures your Quiet Blessing is a one-of-a-kind treasure, just like your own journey.

How is my Sely piece packaged?

Each piece is carefully placed in our signature Pale Greige Pouch and presented in a refined White Ribbon Gift Bag. The external packaging is discreet, secure, and designed to protect your quiet blessing during its journey.

What are your shipping times?

We work to dispatch your quiet blessing within 1-3 business days. Delivery times vary based on location but generally range from 3-5 business days. You will receive a message via WhatsApp upon dispatch.

What if my necklace arrives damaged?

We take great care in packaging, but if your item is corrupted or damaged due to shipping, please contact us with a photo within 48 hours of delivery. We will happily arrange for a replacement. All other sales are final at this time.